Creating tomorrow’s Customer Experiences, today

From tuning highly personalised, automated and respectful 1:1 conversations with your customers to building mobile applications that augment your customer experience, to providing practical sense from your data and incorporating it into your execution, and more. Our team’s experience makes us stand out.

Building better Customer Experiences

Every great Customer Experience is a blend of four key elements, each intertwined with the other, and each contributing to the other’s success

Design

User Centred Experience

To the user, the presentation is the product. We build experiences that are personalised in their context and so natural, they simply feel like an extension of the person that is using them.


Data & Analytics

Built-in Intelligence

Building experiences absent of analytics-driven insight is no longer an option. We build modern data platforms that embed insights, real-time, into the flow of business processes at transaction speed.


Technology

A customer mindset

Creating Customer Experiences today requires the skill of a craftsperson and the creativity of an innovator. Our approach to building consumer-grade experiences is flexible, disciplined, repeatable, and uncompromisingly focused on quality.


Automation

Automated, resilient platforms

At Aquient, we leverage modern platforms and automation to drive resilience, extensibility, and scale for both experiences and the infrastructure they are built on.

Our Methodology

Every Customer Experience is different. There are no silver bullets or best practices. Best practices are for average companies, and so each client has their own unique requirements. This doesn’t mean endless improvisation or rigorous structure. Somewhere in the middle lies a middle ground to deliver the most appropriate, results focussed outcomes, fast. Our Methodology is a delivery framework that allows us to arrange people, skills, ideas and execution into a team that does their best work together, without distraction.

Laying the Foundation

We exist to help guide inspired vision from planning and conception through to actualisation and reality. Our team is filled with creators, technologists, architects, designers and data geeks that all have unique and varied backgrounds. They work in-sync with you, and bring that extra edge you need to succeed.

Engagement Managers

These lead-from-the-front technology and agile delivery experts are dedicated to your success. They partner with clients to translate requirements into actions and lead multifunctional teams in realising great work.

Technologists

Software Engineering is about code, pure and simple. Whether it’s compiled or interpreted, n-tier or serverless, our engineers build custom, fast, clean, and reliable code that drives business outcomes for our clients every day.

Customer Experience Consultants

We envision, design, and build experiences for brands that attract, engage, convert, and retain customers in key moments of their journey. And we do it in a way that allows our clients to easily measure, analyse, and improve these experiences wherever their customers are.

Experience Design

We design experiences that are easy to use, beautiful, and purposeful. We explore the complete human journey to create a fully aligned, context-driven experience, and help companies reach their audiences and design those experiences to deeply resonate with them.

Data & Analytics

Data is the central nervous system of modern Customer Experience. We take it in its raw format and elegantly engineer, transform, model, and stream it into the fabric of modern and amazing customer experiences.

Our technology partners

We are focussed on Customer Experience, but we are passionate about technology. We take pride in only partnering with leading software and service providers. We team up with Salesforce and Google because they are just as focussed as us on working collaboratively to build high quality solutions for you. That means we aren’t just software, we aren’t just implementation, we are results.

Ready to work with Aquient?

Let’s talk